Land Home Freedom Terms of Use & Refund Policy

12.1. Fees for Using Land Home Freedom

You are required to pay LHF for every product you use, as per the pricing and payment terms presented to you for that product. Stripe and PayPal are third-party payment processors that we use to bill you through your payment account linked to your LHF account. Payment processing is subject to the terms, conditions, and privacy policies of the applicable payment processor, in addition to this Agreement. You will be charged through the billing method you select via your account management page. If you have chosen to pay by credit card, you must ensure the accuracy of the credit card information you provide and promptly inform LHF of any changes to such information. Paid fees are non-refundable, except when provided for in these Terms or required by law. Technical support for the product is included in your fee and is available exclusively to LHF customers. Our support agents are not trained in custom-coding, and it is your responsibility to provide technical support for any custom-coding. LHF accepts no responsibility for providing such support. All fees and charges are in US dollars, and all payments must be in US currency. We will not credit, refund or reimburse you for any foreign exchange fee charged by your credit card or any difference in fees due to currency conversion.

12.2. Subscriptions

Our product is available on a subscription basis. This means that you will be charged in advance on a recurring, periodic basis, which we refer to as a "billing cycle." Depending on the subscription plan you select when purchasing, billing cycles are usually monthly or annual. Payment will be charged to your chosen payment method when you confirm the purchase and at the beginning of every new billing cycle. Your subscription will automatically renew at the end of each billing cycle unless you cancel your account through your online account management page or by contacting us at [email protected] before the end of the billing cycle. We do not want to lose you as a customer, but you can cancel your subscription at any time by changing your subscription. In this case, your subscription will continue until the end of that billing cycle before terminating. You can also cancel auto-renewal on your subscription immediately after it starts if you do not want it to renew. If you sign up for a plan with a free or discounted trial period and do not cancel your account before the stated trial period expires, you will be charged for the full price of the plan starting the day after the trial period ends. If you cancel before the processing of your first invoice following the trial period, you will not be charged. We may change the price for subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use your subscription after the price change takes effect, you accept the new price, as permitted by local law. If you do not agree with the price changes, you have the right to reject the change by cancelling your subscription before the price change goes into effect. Please ensure that you carefully read any notification of price changes. We use Stripe and PayPal, our third-party providers, to keep your payment information, such as non-sensitive credit card partial numbers and expiration date, on file. We do not access this information except through provided programmatic methods by the provider(s). It is your responsibility to keep your payment details up-to-date by changing the details in your account settings. When your details change or are due to expire, we may obtain or receive from your payment provider updated payment details, including your card number, expiration date, and CVV (or equivalent). This enables us to provide you access to the Product. At LHF, we take our billing policies seriously. When you make any changes to your plan during a trial period, this will automatically end the trial. If you decide to upgrade, you will be billed immediately for your first term period, whether that's annual or monthly. Any upgrades or downgrades made after the trial period will result in automatic charges to your credit, debit, or other payment card on your next billing cycle at the new rate. If you choose to upgrade to a higher-priced plan during your current billing cycle, we'll bill you immediately for the prorated difference.

In the event that a downgrade results in a credit on your account, we'll apply that credit to your next billing cycle(s). Please note that we do not provide refunds for any account credits.

Our goal is to ensure that our billing policies are fair and transparent. If you have any questions or concerns, please don't hesitate to contact us.

12.3. Taxes

We understand that tax laws and regulations can be complex, so we want to be transparent about how taxes are handled for purchases of our product, Land Home Freedom (LHF). Please review the following terms and conditions regarding taxes:

Our prices for LHF do not include any taxes, levies, duties, or similar governmental assessments of any nature, such as value-added, sales, use, or withholding taxes, unless otherwise indicated. You are solely responsible for paying any Taxes associated with your purchase of LHF and for keeping your billing information up to date.United States Sales Tax: If we have a legal obligation to pay or collect sales tax for which you are responsible, we will calculate the sales tax based upon the billing information we have about you and charge you that amount. If your billing information is incomplete or inaccurate, we may charge you the highest prevailing rate then in effect. If you provide us with a valid tax exemption certificate acceptable to the appropriate taxing authority, we will refund the sales tax collected. By providing a tax exemption certificate, you represent and warrant that it accurately reflects your tax status and that you will keep such document current and accurate.Non-United States Sales Tax: If applicable, we will charge you any value-added tax (VAT), goods and services tax (GST), or any other sales, consumption, or use taxes that arise in connection with your purchase of LHF, unless you provide us with a tax identification number that entitles you to an exemption, a valid tax exemption certificate, or other documentary proof issued by an appropriate taxing authority that tax should not be charged. If you are located in a jurisdiction with multiple sales, consumption, or use taxes, we may charge you the highest prevailing rate if your billing information is incomplete or inaccurate.Withholding Taxes: If you are required by law to withhold any Taxes from your payments to LHF, you must provide us with an official tax receipt or other appropriate documentation to support such payments.

We hope that this policy helps you understand how taxes are handled for your purchase of LHF. If you have any questions or concerns, please do not hesitate to contact us.

12.4. Price Changes

LHF retains the right to modify the fees charged for the Services at any time. However, for Products charged on a subscription basis, any fee modification will only be effective at the end of the current billing cycle of your Subscription. LHF will notify you of any fee changes in advance, and you will have the option to terminate your Subscription according to the terms specified above.

12.5. Refund Policy

At LHF, we aim to make every new customer's experience a positive one. Therefore, we offer a full refund within thirty (30) days of initial sign-up, no questions asked. If you wish to cancel your plan, simply send us an email at [email protected] within 30 days of sign-up. All payments made thereafter are non-refundable, and we do not provide credits for partially used subscription periods. As previously stated, access to the Product will continue until the end of the current billing period following cancellation. We maintain the right to reject refund requests from anyone who abuses our Refund Policy.

Section 12.6. Authorized Payment Method

It is mandatory to keep a valid payment method on file with LHF to pay for all fees. LHF will charge applicable fees to any Authorized Payment Method that you approve, and we will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.

Section 12.7. Delinquent Payments

At LHF, we strive to provide uninterrupted service to our users. In the event that we are unable to process payment of any fees using your Authorized Payment Method, we will notify you of the payment failure within a reasonable time frame (a “Payment Failure Notice”). If outstanding fees remain unpaid for 14 days after we have provided a Payment Failure Notice, we reserve the right to suspend or revoke your access to the Product or certain services within the Product, at our sole discretion. Your full access to the Product will be reinstated upon payment of any outstanding fees, in addition to the fees applicable to your next billing cycle. If outstanding fees are not paid within 30 days of LHF providing a Payment Failure Notice, we may terminate your access to the Product or certain services within the Product, at our sole discretion. Your full access to the Product will be reinstated upon payment of any outstanding fees, in addition to the fees applicable to your next billing cycle.

Please note that during any period of suspension or after termination, you may not be able to access the Product or certain services within the Product, which may affect your ability to provide your content, products, and/or services to, or process payments from, your end-users. You acknowledge that LHF is not liable for any disputes, claims, losses, injuries, or damages of any kind that may arise out of any impacts on your relationship with your end-users as a result of any suspension or termination of your access to the Product. You agree to indemnify LHF for any such disputes with your end-users in accordance with these Terms and Conditions.